We do our utmost to ensure that our products reach you in perfect condition. On the rare occasion that this does not happen we understand you may need to return an item to us. If you do wish to cancel an order before your items are dispatched, or wish to return an item, please notify us as soon as possible, and in any event within fourteen days of receipt, either by writing to us at: 92 Bateson Drive, Watford, Herts. WD25 7NB or by email to: email@example.com. Please ensure that you quote your order number together with a brief description of the reason for cancellation/return and we will respond accordingly. Please note that we can only accept a returned item which is unused and in saleable condition (including any gift packaging). If you are not returning an item which is faulty, any refund of postage for returning the item will be at our sole discretion. Your statutory rights are not affected.