Privacy Policy

Privacy Policy

Hello mum is committed to protecting the privacy and security of our customers and site visitors. We have updated our privacy policy. Please contact us at info@hello-mum.com with any questions.

For all our services, the data controller — the company that’s responsible for your privacy— is hello mum ltd.

Collecting Information

The information we hold and why is set out below:

Your contact information

We hold your contact information so that we can deliver your orders, inform you about your order, for marketing purposes to tell you about new products, sales etc and to detect fraud against you or hello mum.

We hold your purchase and contact history so that we can provide you with excellent customer service and keep you well informed.

We will only disclose your personal information if we are required to do so by law.

When you browse our site we are automatically given access to your IP address.


If you choose a direct payment gateway to complete your purchase, then Sagepay stores your debit or credit card data. It is encrypted through the payment card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and Mastercard. PCI-DSS requirements help ensure the secure handling of debit/credit card information by our store and its service providers. For more insight, you may also want to read Sagepay’s privacy Statement here.No debit or credit card data is stored on the hello mum website

Sharing your information  

We do not share or sell any of your personal data to any third party – including your name, address, email address or purchase history. When you share your data with hello mum you can trust that it will stay safe. It is necessary to share your information with Sagepay (our payment service provider) and the Royal Mail in order to deliver your purchases and also our web hosts.

Marketing emails

If you have subscribed on our site we will send you marketing messages by email to tell you about new products, sales etc.

To stop receiving marketing messages from us at any time you can click the unsubscribe link in any email that we send you or you can send us an email to info@hello-mum.com to tell us you no longer wish to receive emails from us.

IP Addresses and Cookies

Your IP address is used to help identify you and to gather broad demographic information. IP addresses are also used to provide an audit trail in the case of any attempted illegal or unauthorized use of the Site.

Our website also uses cookies which are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.

Third Party Websites

Our website may allow you to link to other websites on the Internet and other websites may contain links to our website. These other websites are not under our control. The privacy and security practices of websites linked to or from our website are not covered by this Privacy Policy and hello mum is not responsible for the privacy or security of these sites.


We may modify this privacy policy at any time.

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