Privacy Policy

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us ie: your name, address, telephone number and email address. When you browse our store we also automatically receive your computers’ internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Consent

How do you get my consent?

When you provide us with your personal information to complete a transaction, place an order, verify your debit or credit card, arrange for a delivery or return a purchase, we assume that you give us your consent to collect this information for this purpose. We may also use this information to contact customers in order to follow up on abandoned shopping carts to see if there was a problem with using the ‘hello mum’ website.

How do I withdraw my consent?

If you wish to withdraw your consent for the continued collection, use or disclosure of your information, please contact us at info@hello-mum.com or mailing us at 92 Bateson Drive, Watford, Herts, WD25 7NB

Disclosure

We will only disclose your personal information if we are required to do so by law, or if you violate our Terms of Service.

Sagepay

Our store is hosted by Sagepay. They provide us with the online ecommerce platform that allows us to sell our products and services to you. Your data is stored through Sagepay data storage, databases and the general Sagepay application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Sagepay stores your debit or credit card data. It is encrypted through the payment card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and Mastercard. PCI-DSS requirements help ensure the secure handling of debit/credit card information by our store and its service providers. For more insight, you may also want to read Sagepay’s privacy Statement here. No debit or credit card data is stored on ‘hello mums’ website.

Third Party Services

In general, the third party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us (eg. The delivery of your purchase). However, certain third party providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third party service party provider, then your information may become subject to the laws of the jurisdiction (s) in which that service provider or its facilities are located. Once you leave our stores’ website or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or our websites’ Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics

Our store uses Google Analytics to help us learn about visitors to our site and what pages are being looked at.

Security

We take your online security seriously. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not appropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your debit or credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. We only work with trusted payment gateway providers that follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

Here is a list of cookies that we use. We have listed them here so that you can choose if you would like to opt out of cookies or not.

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@hello-mum.com or by post to hello mum ltd, 92 Bateson Drive, Watford, Herts, WD25 7NB.

Return to T’s & C’s